TERMS AND CONDITIONS

Welcome to Immtell Ltd., registered with the Office of the Immigration Services Commissioner (OISC) and authorised to provide immigration advice and services at Level 1 in the category of Immigration. Our registration number is F202200109.

By using our site and services, you indicate that you have read and understand these Terms and Conditions and agree to always abide by them.

INSTRUCTIONS

We are here to provide UK immigration assistance and representation in relation to your UK immigration matter.

ELIGIBILITY FOR USE OF OUR SYSTEM AND SERVICES

As stated on our website, our on-demand system is not suitable for everyone. By accepting our Terms and Conditions, you confirm the following:

You have not previously had a visa refused for the UK or any other country
You have not overstayed a previous visit to the UK.
You do not intend to leave the UK after a short visit.
You have not previously been removed or deported from the UK.
You are not awaiting trial for a criminal offence.
You do not intend to stay in the UK for more than 6 months.
You do not have a criminal conviction.
You do not have an outstanding NHS medical bill.
You have family or socio-economic ties to your country of residence.
Your main purpose for visiting the UK is for business, tourism or see family.

If any of the above apply, please DO NOT proceed with finalising your order and making payment. This system is not for you; however, we might still be able to help on a one-to-one basis. Please contact us to discuss this in detail HERE.

OUR SERVICES

We offer automated immigration guidance via our platform and an optional application review service and the provision of an additional letter to support your visa application. The automated guidance provides a general direction for your immigration process based on common scenarios and general rules.

We do not accept any liability for the advice provided through the platform, as we have not seen your documents or considered your personal circumstances.

If you opt for either our Premium or Ultimate packages, our immigration experts will review your application and supporting documents in detail. This includes considering your personal circumstances, studying the documents you provide, and giving personalised advice based on these details.

If you purchase our Ultimate package, an OISC-regulated adviser will also provide you with a legal letter to support your application if they consider you a genuine applicant with true intentions for visiting the UK and your application is in accordance with the UK immigration rules.
Please refer to the eligibility section above for examples that may prevent us from supporting your application.

We accept liability for the advice provided by our Premium and Ultimate packages only, in accordance with the requirements of the OISC.

CLIENT CARE LETTER – PREMIUM AND ULTIMATE PACKAGES ONLY

If you purchase either the Premium or Ultimate packages, we will provide you with UK immigration advice and guidance tailored to your personal circumstances. This advice will constitute immigration legal advice and is, as such, regulated by the OISC.

The OISC mandates that a Client Care Letter be provided to individuals who receive regulated immigration advice.

To comply with our regulatory requirements, you will receive a Client Care Letter for your review and electronic signature via the email address provided within 1 working day of purchase.

We will not review any documents or provide personal immigration advice until the letter is signed and returned.

PAYMENT AND FEES

The fee for your chosen services is available at checkout, along with itemisation of the services chosen. A receipt of payment will be provided to you via email.

COMPLAINTS PROCEDURE

If at any stage you have any concerns regarding the conduct of your matter, please contact us at info@immtell.com.

If we are unable to resolve matters to your satisfaction, you are entitled to contact the OISC, their address is:

OISC PO Box 567, Dartford, DA1 9XW, UK

Tel: 0345 000 0046

Email: info@oisc.gov.uk

The OISC is a public body that regulates immigration advice and services within the UK. As part of its regulatory role, the OISC may review your file.

YOUR FILE

If we provide the services as stipulated within the Premium and Ultimate packages, the OISC requires us to keep a copy of your case file for up to 6 years after your case is closed. After that, this may be destroyed unless you make arrangements to collect it from us.

PROFESSIONAL INDEMNITY INSURANCE

The OISC requires us to have Professional Indemnity Insurance (PII). The purpose of PII is to cover any compensation you may need to pay to correct a mistake or to cover any legal costs due to negligence, misrepresentation, and/or inaccurate advice which may cause, or contribute to, financial or other loss to the client.

ACCEPTANCE OF TERMS

By using our online services, you are indicating your acceptance of these Terms and Conditions. If you do not agree to these Terms and Conditions, please do not use our service.